Digital access refers to the ability of individuals and communities to access and effectively use digital technologies and resources. It includes having the necessary hardware, software, internet connectivity and digital literacy skills to participate fully in the digital world. On the other hand, artificial intelligence (AI) refers to computer systems that are capable of performing functions traditionally associated with human reasoning. This article highlights ways artificial intelligence can be leveraged to close the digital gap.
In a world increasingly defined by digital connectivity, and where access to technology defines opportunity, the open-source movement has emerged as the great equalizer. By democratizing access to cutting-edge software and technologies such as AI, open source goes beyond bridging the global digital divide; it closes the gap. AI promises to revolutionize our societies in ways previously unimagined and there is need to democratize access to AI to ensure that its incredible power and potential is available to all.
The integration of artificial intelligence (AI) into digital access has the potential to revolutionize participation in and benefits from the digital world, fostering inclusivity. However, for this transformation to be effective, the deployment of AI must be characterized by inclusiveness, privacy protection, and the elimination of biases. These measures are essential to ensure fair and equitable digital access for all individuals and communities. Therefore, ethics and responsible use of AI is important in this conversation. Different stakeholders need to agree on global fundamental standards for AI, such as safety, transparency, accountability, and oversight.
AI can play a pivotal role in extending digital access to underserved and marginalized populations, contributing to closing the digital divide. Innovative solutions, such as AI-powered drones or satellites, have the capacity to deliver internet connectivity to remote or disaster-affected areas lacking traditional infrastructure. In addition, AI-driven mobile applications can provide financial services, agricultural guidance, and improve service quality to individuals in rural and remote regions. Early AI and digital literacy education for the underserved and marginalized groups is important to enable them to effectively participate.
Moreover, AI can facilitate internet use for non-native speakers by offering real-time language translation services, making online information more accessible and understandable to more people. Assistive technologies powered by AI can benefit people with disabilities, allowing them to use digital products and services. For example, AI-driven text-to-speech screen readers enable individuals who are blind or visually impaired to access digital content and thus promoting digital inclusion.
However, while AI can make significant progress in closing the digital divide, it could also worsen it. Access to AI technologies is often limited to privileged groups and regions with sufficient infrastructure and resources. This discrepancy may lead to further disparities, with communities and regions lacking resources being left behind in the AI revolution. A critical component in addressing this issue is democratizing access to AI-powered software and systems. In addition, governments, companies, civil society and multilateral actors need to consider how the digital divide plays into the AI advancement debate and focus interventions on leveling the playing field before AI causes further disparities.
In conclusion, while artificial intelligence holds the potential to revolutionize digital access, careful consideration must be given to ensuring inclusivity, addressing already existing inequalities, and overcoming various challenges in the quest for universal and quality internet access. For AI to benefit everyone, including the one third of humanity who are still offline, human rights, transparency and accountability must guide the conversation. If the world can identify AI’s potential to worsen the digital divide, it can address these challenges before they become more severe.
By Patricia Namakula
